Welcome to Bistarwala.com. By using our website, contacting us, requesting a quotation, or booking our rental services, you agree to the following Terms & Conditions.
Bistarwala.com provides Mattress, Bedding and Tent House Rental services in Gurugram (Gurgaon), Haryana.
1. Rental Services
Bistarwala.com provides rental products and services that may include:
- Mattresses on Rent
- Bedding on Rent
- Bed Sheets and related bedding items
- Tent House Equipment
- Tables and Chairs
- Other event and rental equipment
Product availability may vary depending on stock, rental dates, location and customer requirements.
2. Booking & Availability
A rental enquiry or quotation does not automatically guarantee a booking. A booking will be considered confirmed only after confirmation from Bistarwala.com and, where applicable, payment of the required advance or booking amount. Availability is subject to stock and the requested rental date.
3. Rental Period
The rental period will be agreed upon at the time of booking. Customers are required to return the rented products within the agreed rental period unless an extension has been approved by Bistarwala.com. Additional charges may apply if products are retained beyond the agreed rental period.
4. Rental Charges
Rental prices may vary depending on:
- Product type and quantity
- Rental duration
- Delivery location
- Event or service requirements
- Availability
- Additional services requested by the customer
The final rental price will be communicated to the customer before confirmation of the booking.
5. Delivery & Pickup
Delivery and pickup availability depends on the customer's location, order size, product availability and schedule. Delivery charges, if applicable, will be communicated before booking. Any promotional offer such as Free Delivery may be subject to minimum order value, service area and other applicable conditions. Customers are responsible for providing an accurate delivery address and ensuring reasonable access for delivery and pickup.
6. Product Condition & Customer Responsibility
Customers are expected to use rented products responsibly and return them in reasonable condition. The customer may be responsible for charges arising from:
- Loss of rented items
- Damage caused by misuse or negligence
- Excessive staining or contamination
- Missing parts or accessories
- Any other damage beyond reasonable normal use
The applicable charges will be communicated to the customer where required.
7. Tent House & Event Services
Tent house and event-related requirements may involve additional planning, setup and dismantling. The final arrangement may depend on:
- Venue conditions
- Available space
- Weather conditions
- Product availability
- Customer requirements
- Site accessibility
- Safety considerations
Bistarwala.com reserves the right to modify an arrangement when reasonably necessary due to site conditions, safety or product availability.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking and contact information
- Providing correct delivery and pickup details
- Ensuring suitable access to the delivery location
- Using rental products responsibly
- Informing us about any special requirements before booking
- Returning rented products within the agreed rental period
9. Cancellation & Rescheduling
Cancellation and rescheduling requests should be communicated as early as possible. Depending on the timing of cancellation, product reservation, transportation, labour or preparation already undertaken, cancellation or rescheduling charges may apply. The applicable cancellation or refund terms will be communicated at the time of booking where applicable.
10. Refunds
If a refund is applicable, the amount and method of refund will depend on the circumstances of the cancellation and the payment terms agreed at the time of booking. Any applicable deductions or charges will be communicated to the customer.
11. Website Information
We make reasonable efforts to keep the information on Bistarwala.com accurate and up to date. However, product availability, prices, photographs and service details may change without prior notice. Photographs displayed on the website are for general reference and the actual product may vary slightly depending on availability.
12. Third-Party Services
Our website may contain links or references to third-party services such as payment platforms, WhatsApp, Google services or other external websites. Use of such third-party services is subject to their respective terms and policies.
13. Limitation of Liability
Bistarwala.com will make reasonable efforts to provide the booked rental products and services as agreed. However, we will not be responsible for circumstances beyond our reasonable control, including severe weather, natural events, traffic restrictions, government restrictions, venue-related issues, sudden emergencies or other unforeseen circumstances. Where possible, we will communicate with the customer and attempt to provide an appropriate alternative.
14. Changes to Services
Bistarwala.com reserves the right to modify, add or discontinue products, services, prices or website content at any time. Such changes will not affect bookings that have already been confirmed except where circumstances beyond our reasonable control require an adjustment.
15. Privacy
Customer information is handled in accordance with our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.
16. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any disputes relating to our services shall be subject to the applicable jurisdiction of courts in Haryana, as legally permissible.
17. Acceptance of Terms
By using Bistarwala.com, contacting us for a rental enquiry, or confirming a rental booking, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
18. Contact Us
For questions regarding these Terms & Conditions or our rental services, please contact us:
- Bistarwala.com
- Mattress | Bedding | Tent House Rental
- Gurugram, Haryana, India
- Phone: +91 87967 73142
- WhatsApp: +91 87967 73142
- Email: info@bistarwala.com
- Website: Bistarwala.com